Let's build your CX team
We connect the world’s leading brands to their customers.
We'’'re an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
We think great CX
is a force for Good.
You’re seeking a
transformational CX partner.
Together, let’s protect &
accelerate your brand.
of CX to transform business.
We are a
We are a perfectly disruptive synthesis of people, technology, and expertise, delivering highly customized, flexible, and scalable CX programs for dynamic & discerning brands.
We protect & accelerate your profit journey.
Seamlessly scale your operations.
Execute smashing CX.
Worldwide CX Outsourcing.Expert Outsourcer. In-House Feel.
The most elite contact center agents in the industry, at your service.
can be this good.
- Elite Customer Care
- Certified TeleSales Agents
- Digital Transformation Experts
Digital Demand Generation.Accelerate your digital marketing.
The art & science of online customer acquisition, infused with A.I.
- Paid Search & Social
- SEO & SEM
- Intelligent Bidding & Ad Launching
Survey Technology & Feedback Analytics.Upgrade your customer experience.
Omnichannel customer surveys, tied directly into your contact center.
- Omnichannel Survey Delivery
- 5-Star Surveys & Analytics
- Connected To The Contact Center
are built for
Launching and scaling a CX program isn’t easy.
In the race to service digital-native customers, speed matters. At ibex, we work with startups, scale-ups and industry giants to get their programs switched-on, turned-up, and outperforming faster than anyone else in the industry.
Excerpt from The Wave Zero Podcast #5:
Diversification & Impact Sourcing
Flexibility @ Scale:
A global CX delivery infrastructure.
Designed for speed, scale and performance.
9 sites • 3,000+ employees
2 sites • 1500 employees
3 sites • 4,500 employees
1 site • 210 employees
1 site • 35 employees
5 sites • 3,400 employees
7 sites • 9,500 employees
We have not lost a Top 25 client in over 4 years
Highly Trained Entrepreneurial Culture Proven Processes
30 Service Delivery Locations Disruptive markets (Senegal/Pakistan) for Francophone and English
PCI/HIPAA Certified Tier 4 Hardened Data Center No Single point of failure Leading Security solution
the Google of BPO”
Client-focused technology innovation for the Upgraded Contact CenterTM
- Best in class software architects, engineers and infrastructure specialists
- Purpose built tools to optimize agent performance
- Custom solutions and platform integration with industry leading providers
- Year legacy of innovative technology delivery
- Cutting edge text & voice data analytics across all channels
- Coming Soon: Ibex Innovation Lab “CLX at the Rock” Castle Rock, Denver, CO. Q4’19
The world’s leading brands