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CLX Connect is our omni-channel platform for consumers to interact with brands via a channel of their choice, including voice, IVR, web, social or chatbots, ensuring a seamless transition from one channel to the next.
ibex IVR is built in-house for full system integration, unmatched response times, complete data security, and dramatically reduced costs.
In order to ensure complete data security and deep system integration across the entire CLX stack, we built our IVR system from the ground up. ibex IVR is the industry’s most secure, robust, and efficient system on the market.
Want to make sure your preferred customers receive the best service? Need to make a new customer feel delighted? ibex IVR identifies key customer data, and routes them accordingly.
Is your customer using your brand app to address a support need? ibex IVR integrates easily with mobile applications, allowing any brand to help customers seamlessly switch from a text-based query right into our ibex IVR system, for complete white-glove customer support.
Our Speech Analytics tool is built to easily handle direct/prompted customer dialogue. ibex IVR can also easily integrate with a number of partner solutions to offer Open-Ended and Mixed Dialogue speech recognition.
ibex IVR is connected to the CLX data stream, meaning that customer information, records, and disposition are always updated - when a customer calls, our ibex IVR system can quickly identify customers and tailor its call flow for a customized support experience, while simultaneously feeding data back into the CLX suite.
We can create any call flow you require. With our dynamic graphic user interface, our technicians can quickly create, change, and adapt any call flow to your exact scope and complexity.
The LumenVox Automated Speech Recognizer (ASR) is a software solution that converts a customer’s spoken audio into text, allowing for efficient call categorization, management, and routing to the best-fit support agent.
Our dedicated client launch team will work with your brand to develop efficient call flows for ultimate customer experience optimization and agent call-time efficiency.
Valet is an A.I. chatbot that easily handles high-frequency customer issues with style, smarts, and ease. Valet ensures your CLX program is ready for high-volume, high-frequency, and high-urgency customer issues, at any time.
Easily programmable with a database of common issues and conversation pathways, Valet can easily respond to, resolve, and forward any incoming customer issues as soon as a customer presses ‘Enter’.
It costs a lot of money to run a call center. Luckily for your budget, Valet can handle thousands of concurrent customer issues, easily identifying, addressing, and triaging issues in seconds flat.
With every new customer interaction, Valet adapts this new information into its machine learning algorithms. With every customer interaction, Valet gets quicker, more accurate, and generally more fun to be around at parties.
Valet takes the mood of the room. Every customer message is filtered in real-time through TxTView, where each word and sentence is analyzed for customer disposition and sentiment. Depending on the customer’s mood, Valet responds with charm, grace, and unmatched speed.
With Social, ibex call center agents can respond to any Facebook or Twitter message directed at your brand. All conversations are logged and actioned within the ibex Social dashboard, allowing for easy resolution, follow-up, and reporting.
Your brand gets mentioned on Twitter or Facebook.
Our call center agents are immediately alerted to a mention of your brand, and of the customer’s disposition.
The assigned agent takes action, with the entire conversation monitored and recorded.
Once the customer is satisfied, the issue is tagged as resolved.
The post is captured by our system and analyzed for sentiment and disposition.
As with every customer issue, we open and log a new case, assign it to an expert agent, and monitor until closed.
Agent comprises the technologies that help our agents not only connect to the customer data streaming across their screens, but also to one another, and their on-going performance.
ibex Messenger is a sophisticated browser-based real-time communications tool enabling efficient and smooth communication between ibex agents.
Our unified dashboard features an alerting system that immediately notifies agents to any changes to customer disposition or ongoing issue cases.
Every customer issue is logged as a case, and our automated workflows ensure an agent is assigned, and actively working towards complete and delightful resolution.
We provide our agents with a unified dashboard revealing all historic and ongoing customer, call, and social interactions.
Agent conversations and customer interactions are constantly monitored for quality, outcome, and overall success.
Agent gives access to current customer sentiment and disposition, received from ongoing CX and feedback efforts from our CLX Pulse suite.
Want to learn more about how CLX can help your brand add more customers, keep more customers, and drive new revenue growth? Fill out the form to the right, and we’ll get back to you as soon as we can.
CLX is everything you need for superior customer acquisition, engagement, and growth,
together in one seamless package.
Smart digital marketing. Hyper-intelligent lead targeting. Predictive inbound lead modeling.
More Customers.
All-shore BPO solutions. 24/7 multilingual customer success. Smartchat conversational A.I. Win, defend, grow.
Elevated Customers.
Omni-channel digital surveys. Real-time issue resolution. Big business intelligence.
Happy Customers.