How can we help you today?
Say Hello to
ibex IVR
ibex IVR is built in-house for full system integration, unmatched response times, complete data security, and dramatically reduced costs.
Custom Built
In order to ensure complete data security and deep system integration across the entire CLX stack, we built our IVR system from the ground up. ibex IVR is the industry’s most secure, robust, and efficient system on the market.
Intelligent Call Routing
Want to make sure your preferred customers receive the best service? Need to make a new customer feel delighted? ibex IVR identifies key customer data, and routes them accordingly.
Mobile Integration + Text-to-IVR
Is your customer using your brand app to address a support need? ibex IVR integrates easily with mobile applications, allowing any brand to help customers seamlessly switch from a text-based query right into our ibex IVR system, for complete white-glove customer support.
Direct, Open-Ended, and Mixed Dialogue
Our Speech Analytics tool is built to easily handle direct/prompted customer dialogue. ibex IVR can also easily integrate with a number of partner solutions to offer Open-Ended and Mixed Dialogue speech recognition.
CLX Integration and Persistent Data Analytics
ibex IVR is connected to the CLX data stream, meaning that customer information, records, and disposition are always updated - when a customer calls, our ibex IVR system can quickly identify customers and tailor its call flow for a customized support experience, while simultaneously feeding data back into the CLX suite.
Dynamic Call Flow
We can create any call flow you require. With our dynamic graphic user interface, our technicians can quickly create, change, and adapt any call flow to your exact scope and complexity.
LumenVox Speech Analytics
The LumenVox Automated Speech Recognizer (ASR) is a software solution that converts a customer’s spoken audio into text, allowing for efficient call categorization, management, and routing to the best-fit support agent.
Dedicated Onboarding and
Client Launch Team
Our dedicated client launch team will work with your brand to develop efficient call flows for ultimate customer experience optimization and agent call-time efficiency.
