Omni-channel customer care
CLX Connect is our omni-channel platform for consumers to interact with brands via a channel of their choice, including voice, IVR, web, social or chatbots, ensuring a seamless transition from one channel to the next.
ibex IVR is built in-house for full system integration, unmatched response times, complete data security, and dramatically reduced costs.
In order to ensure complete data security and deep system integration across the entire CLX stack, we built our IVR system from the ground up. ibex IVR is the industry’s most secure, robust, and efficient system on the market.
Intelligent Call Routing
Want to make sure your preferred customers receive the best service? Need to make a new customer feel delighted? ibex IVR identifies key customer data, and routes them accordingly.
Mobile Integration + Text-to-IVR
Is your customer using your brand app to address a support need? ibex IVR integrates easily with mobile applications, allowing any brand to help customers seamlessly switch from a text-based query right into our ibex IVR system, for complete white-glove customer support.
Direct, Open-Ended, and Mixed Dialogue
Our Speech Analytics tool is built to easily handle direct/prompted customer dialogue. ibex IVR can also easily integrate with a number of partner solutions to offer Open-Ended and Mixed Dialogue speech recognition.
CLX Integration and Persistent Data Analytics
ibex IVR is connected to the CLX data stream, meaning that customer information, records, and disposition are always updated - when a customer calls, our ibex IVR system can quickly identify customers and tailor its call flow for a customized support experience, while simultaneously feeding data back into the CLX suite.
Dynamic Call Flow
We can create any call flow you require. With our dynamic graphic user interface, our technicians can quickly create, change, and adapt any call flow to your exact scope and complexity.
LumenVox Speech Analytics
The LumenVox Automated Speech Recognizer (ASR) is a software solution that converts a customer’s spoken audio into text, allowing for efficient call categorization, management, and routing to the best-fit support agent.
Dedicated Onboarding and Client Launch Team
Our dedicated client launch team will work with your brand to develop efficient call flows for ultimate customer experience optimization and agent call-time efficiency.
The robots are coming.
Valet Chat CRM is here.
Valet is an A.I. chatbot that easily handles high-frequency customer issues with style, smarts, and ease. Valet ensures your CLX program is ready for high-volume, high-frequency, and high-urgency customer issues, at any time.
Easily programmable with a database of common issues and conversation pathways, Valet can easily respond to, resolve, and forward any incoming customer issues as soon as a customer presses ‘Enter’.
It costs a lot of money to run a call center. Luckily for your budget, Valet can handle thousands of concurrent customer issues, easily identifying, addressing, and triaging issues in seconds flat.
With every new customer interaction, Valet adapts this new information into its machine learning algorithms. With every customer interaction, Valet gets quicker, more accurate, and generally more fun to be around at parties.
Valet takes the mood of the room. Every customer message is filtered in real-time through TxTView, where each word and sentence is analyzed for customer disposition and sentiment. Depending on the customer’s mood, Valet responds with charm, grace, and unmatched speed.
Are you listening?
With Social, ibex call center agents can respond to any Facebook or Twitter message directed at your brand. All conversations are logged and actioned within the ibex Social dashboard, allowing for easy resolution, follow-up, and reporting.