Feedback at every touchpoint.
CLX Pulse gives brands the power to seamlessly send omni-channel digital surveys, supported by powerful text analytics software to intelligently analyze customer feedback for accurate sentiment and disposition.
Pulse is built to deliver and process customized surveys in any format you require.
Trigger surveys after any customer touchpoint
Customizable design & branding
Responsive for any screen
Optimized to reduce survey fatigue
Dramatically increase customer response rates
Real-Time Issue Resolution
Respond immediately to any issue, from survey or social. With the Pulse system, you can set alert thresholds, delineate permissions and roles for specific issue types, and set action plans to ensure every issue is dealt with quickly and effectively.
Issue Dashboard Alerts
Trigger Surveys After Any Touchpoint
Wherever and whenever a customer interacts with your brand, Pulse is able to initiate a survey with your new customer for immediate sentiment and disposition analysis.
The Details: Issue Resolution
For effective customer retention, brands must engage consistently with their customers, have their finger on the pulse of customer issues, and strive to maintain accountability throughout the entire process.
All feedback submitted to Experience is assessed and flagged. Any feedback that falls below defined thresholds kicks the Issue Resolution Management Center into high gear.
Transparent Issue Management & Tracking
With Experience, brand staff or our call center agents can claim, assign, and monitor all feedback that comes into the system, providing a holistic, 360 degree, real-time view of customer issues.
Full Issue Lifecycle Tracking
Experience tracks every issue throughout its lifecycle. From initial feedback, to brand action, to resolution, to post-resolution follow up, every customer issue is closely monitored until every customer is fully satisfied.
Performance Accountability & Improvement
Every action is tracked and visible to all levels of your organization. Monitor performance and training needs, assess customer sentiment, and effectively resolve every issue.
From clicks to conversions to
all with CLX.
CLX is everything you need for superior customer acquisition, engagement, and growth,
together in one seamless package.