The leading toolset for
call center productivity
& agent performance
CLX Sense is our workflow and workforce management toolset for fully focused call center productivity and agent success.
A web-based application that enhances call center productivity by providing real-time assistance to agents. If an agent is unable to satisfy/respond to a customer’s enquiry, the agent will request for assistance from a registered set of agents known as “Floating Agents” via a centrally displayed dashboard.
Quartz Time Keeper
Quartz is a timekeeping tool that is seamlessly integrated into an employee’s work day, allowing for efficient and accurate time management. Agents can view their time on a daily basis, review and make adjustments to their time, view full paid time for the current date, pay period, and month.
A web-based dashboard that provides Operations with a real-time view of staffed agent stations by campaign.
Need to make sure you don’t miss a word about you or the competition? TXTView has built-in Named Entity Recognition, allowing you to set keywords for tagging and immediate alerts in your dashboard.
ibex Recorder is a suite of recording technologies meant to monitor agent call and screen performance & behavior.
Network Recorder handles the upflow and downflow of all recording and reporting data handled in the CLX Sense suite, transferring gigabytes of data daily, for easy monitoring and reporting across your call center base.
Producing on average 200+ GB of audio per day
Recording screens for 24 sites with 4000+ extensions
Producing on average 180+ GB of video per day, per site
Every inbound or outbound call is recorded and stored for quick access, action, and reporting. What’s more, we make all of our audio available to our clients.
At all times, our agent screens are being recorded to ensure compliance to ibex and client standards. Video is regularly analyzed for areas of improvement, tailoring best practices, and training needs.
Our Blind Monitoring capability allows supervisors to monitor an agent’s real-time screen and audio, to ensure high levels of performance and compliance.
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Ibex. does not charge any fees on any account or process of application either interview or verification of documents. Our entire recruitment process is merit based and does not support discrimination in the employment or treatment of qualified staff or applicants based on race, color, gender identity, gender expression, religion, creed, age, national origin, veteran status, or disability unrelated to job requirements.
Want to learn more about how CLX can help your brand add more customers, keep more customers, and drive new revenue growth? Fill out the form to the right, and we’ll get back to you as soon as we can.