to every channel.
CLX Signal is our portal for real-time statistics, data, and reports for general users and reporting analysts, used both internally and by our clients. Signal allows users to create reports on the fly and conduct ad-hoc analyses.
ClearView Pro features a singular dashboard view for one-glance analysis of your entire program performance. From high priority KPIs to response rates to on-going issues, ClearView Pro’s unified dashboard a full-spectrum performance check on your entire customer experience program.
Social Media Community Management
Listen and respond to social media sentiment from any major social media platform. With ClearView Pro, every mention of your brand is piped directly into our unified dashboard for easy tracking, response, and resolution.
At 40,000 feet
SkyView helps brands analyze trends from across their entire CX program, view company health and efficiencies at the click of a button, and integrates data from disparate sources, on demand.
Business Intelligence & Analytics
Analytics across every segment and touchpoint; performance reporting for every program and campaign; with SkyView’s Business Intelligence suite, it’s easy to know what you’re doing right and, more importantly, what you’re doing wrong.
Every Business Unit, Optimized
Set custom views for each business unit, from Marketing to Sales to Service. With SkyView, every business unit is tracked and measured, ultimately increasing prioritization and productivity, and providing you with deep insights into program success along every vertical.
Customized Issue Workflows
Easily set your issue resolution process for any type of customer issue. Identify and categorize issue types, delineate the workflow process, assign roles and responsibilities for each issue type, set and track time parameters for each step of the process, and provide guidance on how issues should be solved.
We know you like pretty things. Fortunately, so do we, and we make sure that all the data you’re spending hours staring at looks beautiful, refined, and meaningful. Try SkyView, and give your eyes a vacation from spreadsheet ennui.
Between the lines
Gather high quality information from every bit of text delivered throughout the entire customer lifecycle. Information is power, and power is money.
That’s not a cloud - it’s a happy customer. TxTView is built to recognize commonalities and trends across huge amounts of customer verbatim and chat message feedback data, allowing your brand to tailor and modify your campaigns and your overall issue resolution process.
Perhaps the most important aspect of any Text Analytics software is its ability to extract sentiment from any text. TxTView ensures that every piece of text that streams into your brand is accurately decoded for overall customer sentiment, with both positive and negative feedback tagged, alerted, and actioned.
Probabilistic Decision Making
It’s impossible to plan for every possible instance of customer feedback. That’s why TxTView uses Probabilistic Decision Making, an algorithmic machine learning tool that identifies aspects of a given body of text, and applies the most probable resolution to that problem type. Over time, as the software learns, accuracy dramatically increases, negating the need for any manual input.
Natural Language Processing
With embedded machine learning capabilities, TxTView’s Natural Language Processing algorithms can tag various parts of feedback data for further analysis and action, based simply on semantic recognition, performing qualitative analysis through context.
Named Entity Recognition
Need to make sure you don’t miss a word about you or the competition? TXTView has built-in Named Entity Recognition, allowing you to set keywords for tagging and immediate alerts in your dashboard.
Cut through the noise of thousands of data points by generating custom reports, directly within ClearView Pro.
Capability to see many measures (KPIs) in one view,
tailored to your brand
Enables user to easily visualize trends over any time horizon
Ability to transpose data (rows to columns, columns to rows) as user explores data
All cross tabulations generated are stored in a library for future access and can be easily exported
All reports and charts can be saved as a PDF or printed
Capability to see many measures in one view, tailored to specific need, enabling exploratory analysis into more granular actionable levels (Retailer/Employee)
The Recording Portal is a central recording portal that allows clients to request call recordings and receive them via email, dropbox, or SFTP. The entire process uses PGP encryption to ensure safe and secure file transfers between ibex and its clients.
Insights is a central application to cover global reporting and analytics needs. The application is linked to a large data warehouse to provide historical and day-to-day operational data to general users and report analysts.
Pay and Partner Directly
Our data warehouse is highly secure, always on, and constantly feeding real-time data to our CLX suite of applications.
White Label Partner Platform
Influencer lets you brand the platform as your own, ensuring brand visibility and a seamless brand experience.
Access agent performance data in real-time for quick adjustments, guidance, and reviews.
From clicks to conversions to
all with CLX.
CLX is everything you need for superior
customer acquisition, engagement, and growth,
together in one seamless package.