That’s not a cloud - it’s a happy customer. TxTView is built to recognize commonalities and trends across huge amounts of customer verbatim and chat message feedback data, allowing your brand to tailor and modify your campaigns and your overall issue resolution process.
Perhaps the most important aspect of any Text Analytics software is its ability to extract sentiment from any text. TxTView ensures that every piece of text that streams into your brand is accurately decoded for overall customer sentiment, with both positive and negative feedback tagged, alerted, and actioned.
Probabilistic Decision Making
It’s impossible to plan for every possible instance of customer feedback. That’s why TxTView uses Probabilistic Decision Making, an algorithmic machine learning tool that identifies aspects of a given body of text, and applies the most probable resolution to that problem type. Over time, as the software learns, accuracy dramatically increases, negating the need for any manual input.