Your customer data, secured
CLX Trust monitors and prevents internal fraud and security breaches, ensuring your data and your customers’ data, remains secure and confidential.
Screen Recorder handles the upflow and downflow of all recording and reporting data handed in the CLX Sense suite, transferring gigabytes of data daily for easy monitoring and reporting across your call center base.
Every inbound or outbound call is recorded and stored for quick access, action, and reporting. What’s more, we make all of our audio available to our clients.
At all times, our agent screens are being recorded to ensure compliance to ibex and client standards. Video is regularly analyzed for areas of improvement, tailoring best practices, and training needs.
KeyLogger catches fraudulent or suspicious keyboard activity on an agent’s desktop, ensuring no personally identifiable information is stored, shared, or transferred.
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Ibex. does not charge any fees on any account or process of application either interview or verification of documents. Our entire recruitment process is merit based and does not support discrimination in the employment or treatment of qualified staff or applicants based on race, color, gender identity, gender expression, religion, creed, age, national origin, veteran status, or disability unrelated to job requirements.
Want to learn more about how CLX can help your brand add more customers, keep more customers, and drive new revenue growth? Fill out the form to the right, and we’ll get back to you as soon as we can.