Screen Recorder handles the upflow and downflow of all recording and reporting data handed in the CLX Sense suite, transferring gigabytes of data daily for easy monitoring and reporting across your call center base.
Every inbound or outbound call is recorded and stored for quick access, action, and reporting. What’s more, we make all of our audio available to our clients.
At all times, our agent screens are being recorded to ensure compliance to ibex and client standards. Video is regularly analyzed for areas of improvement, tailoring best practices, and training needs.
KeyLogger catches fraudulent or suspicious keyboard activity on an agent’s desktop, ensuring no personally identifiable information is stored, shared, or transferred.