CASE STUDY

Scaling With Lyft: 0-1000
Agents, Skyrocketing NPS,
and Big Savings.

With our relentless speed to scale, deep domain expertise, and nimble platforms, we were able to help Lyft quickly scale its customer success operation, dramatically improve CX & NPS, and effectively remove costs.

Solution Highlights:

1000+

In less than 2 years, we launched customer support for Lyft and scaled to 1000 agents, providing Voice, Email, and SMS support.

+35pts

With our proactive outreach program and 5-Star Survey, we achieved a 35pt increase in NPS vs. the standard Lyft program.

20%

With our proactive outreach program and 5-Star Survey, we achieved a 35pt increase in NPS vs. the standard Lyft program.

#1

We became Lyft’s #1 Customer Success partner.

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