Designed for brands looking to flood their channels with customers and profit, CLX is the only platform that lets you seamlessly tackle every aspect of the customer lifecycle, from online customer acquisition, ongoing customer support and success, continuous customer feedback and experience, and lifetime customer growth, all neatly integrated across the entire customer journey.
CLX does the math
No more analysis paralysis. CLX is automatic.
Our systems are all designed to take the guesswork out of everyday decision-making, letting you focus on big picture, long-term strategy.
Business Intelligence & Analytics
The CLX system is actively crunching through our deep data sets, connecting the dots between various points of information, to provide a complete view of brand performance.
Our Text Analytics engine provides the backbone for much of our systems, analyzing ongoing customer feedback across multiple channels, in real-time.
Issue & Threshold Alerts
We understand how important it is to be immediately aware of a dissatisfied customer. Our issue and threshold alerts are designed to notify you in real-time of any issue that arises.
We offer reports for every level of business performance, keeping you keenly aware of where you’re strong, and where you’re weak. Then we help you take action.
An unparalleled database of deep channel search, click, and call data to critically identify high value leads.
Adaptive and Connected BPO Solutions
Highly trained call center agents paired with exclusive location-based product bundling technology quickly turns clicks into customers.
Friendly & Connected Sales Agents
Highly specialized agents empowered by cutting-edge technology to ensure leading levels of customer upsell and conversion.
Full Customer Experience Suite
Industry-leading CX capabilities paired with 24/7 multi-language BPO solutions means unparalleled customer engagement and retention.
CLX is click conversion
Perfectly predictive marketing intelligence
We strategically target and generate high-value and high-volume leads to help jumpstart rapid growth.
Predictive Lead Modeling
A.I. and adaptive machine learning algorithms produce highly valuable consumer segmentation and high-value lead discovery.
Our system develops in-depth profiles on ideal lead types for your brand - then we go and acquire them.
We accurately predict when, where, and how to bid and place ads, based on adaptive learning from millions of successful and unsuccessful purchase events.
We can launch thousands of highly targeted ads in a single click. How’s that for simple?
CLX is customer acquisition & support
Whatever you need, there’s an agent for that.
Whether you’re a high-growth startup or a global brand looking to innovate, we can help.
Our agents are effectively trained to guide conversations towards sale and upsell.
We are always bringing our employees together for highly gameified challenges, accented by yearly conferences, trips, and events.
We have the lowest turnover in the industry, and our agents keep leads on the phone longer than anyone else.
Connected to the CLX Stack
Every data point in the CLX stack is at the fingertips of our sales agents, helping them to consistently close more and better sales.
CLX is customer experience
Keep the conversation moving.
CLX helps you stay in touch with every customer, at just the right frequency.
Customer makes an online or brick-and-mortar purchase with your brand.
Our CX platform automatically sends a branded, customized survey to the customer via email or SMS. We can also perform web, social, and chat surveys!
We use Text Analytics paired with Artificial Intelligence to analyse every survey response, to accurately assess customer sentiment.
Our system flags any low-scoring or negative feedback, and kicks off the Issue Resolution process.
Once an issue is flagged, it is immediately tracked and sent to the proper brand representative for customer follow up, action, and resolution.
With a robust Business Intelligence & Analytics suite, our CX platform analyses your entire history of customer feedback & interactions, and provides deep insights into how to improve and evolve your program.
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Ibex. does not charge any fees on any account or process of application either interview or verification of documents. Our entire recruitment process is merit based and does not support discrimination in the employment or treatment of qualified staff or applicants based on race, color, gender identity, gender expression, religion, creed, age, national origin, veteran status, or disability unrelated to job requirements.
Want to learn more about how CLX can help your brand add more customers, keep more customers, and drive new revenue growth? Fill out the form to the right, and we’ll get back to you as soon as we can.