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We are ibex.

We are a company of
globally connected
engagement innovators &
growth technologists.

We are a people-perfect technology company that’s been connecting brands
to customers since 1984. And we’re just getting started.

The power behind our technology

Our People

Our most valued clients are our people. We hire people with deep curiosity, a facility with unboxed thinking, and a love for creating delightful experiences for both our company and our clients.

ibex.
Leaders

Our leaders hold an unparalleled breadth and depth of cross-functional, cross-industry experience, leveraging decades of blow-up-the-box know-how and a history of market disruption.

ibex.
Agents

Our call center agents may work across the globe, but they are deeply connected by their commitment to customer satisfaction and brand success.

ibex.
Digital Marketers

A combined 100+ years in digital marketing and lead acquisition experience, these folks are deeply dedicated to their craft and always sharpening the bleeding edge of the industry.

ibex.
Technologists

Our huge development team builds everything from the ground up, tailoring every aspect of our technology to be future-proof and beautifully intuitive.

The power behind the technology

Our Culture

We believe in developing and inspiring a motivated, inclusive, and excited workforce. Around the world, ibex focuses daily on employee engagement, well-being, and productivity. We understand the connection between employee engagement, customer satisfaction, and organizational success; that’s why we hire and train the best, and let the results speak for themselves.

A style all our own

Our Approach

True Omni-Channel
Technology

Ours is the only platform offering true
omni-channel customer engagement.

We are deeply aware that every channel conversation must promote a unified and synchronized brand experience, while also simplifying the customer interaction. This means that no matter how or where a customer interacts with your brand, they are experiencing a unified, delightful, valuable, and headache-free brand connection. This means integrating and interlacing all possible touchpoints along a seamless and standardized experience-first lifecycle platform.

Here’s how:

We work closely with our partners to instigate both strategic and operational change. In doing so, we analyze every aspect of the customer engagement chain, refine, customize, and unify the processes behind each link, and implement industry-next technologies to support the entire customer lifecycle. This creates a singular and unified customer experience framework buttressed by the entire organization.

The ibex Difference

We believe in radical human empowerment.

We are change agents and innovators with deep expertise in lead generation, customer acquisition, customer experience, and global support. We build unified systems to help brands manage the complete end-to-end omni-channel customer lifecycle.

We are predictive, not reactive

We are predictive,
not reactive

We believe we are at an inflection point of an industry poised for change. We all know about digital and social - but what about mining the increasingly complex patterns of consumer behavior and translating this into more effective targeting and bidding algorithms? What about artificial intelligence and marshalling its disruptive properties towards highly tailored and predictive customer engagement techniques?

We are consumer experts

We are
consumer experts

And let’s not forget about the consumer. Not only are modern consumers looking for immediate responses to their product inquiries, they are also looking for smart answers. It’s no longer enough for brands to be accessible - they must also be immediately knowledgeable. This is why it is imperative that brands integrate deep machine learning and predictive behavioral intelligence along every link in the consumer value chain.

We believe in our people

We believe
in our people

And what about the people at the center of it all? Now more than ever, it’s imperative that high-tech brands foster highly-motivated people at the core of their consumer strategy. Without people at the core, every brand is reduced to zero.

What We Do

We solve growth and engagement challenges for brands worldwide.

At ibex, we are exploring the technical and functional limits of what motivated people supported by smart technology can achieve. We are unifying the entire end-to-end consumer value chain, layering it with A.I. and predictive machine learning, integrating engaged and motivated people at every phase, and seamlessly melding this flesh & tech powerhouse into the operational nervous systems of the largest and most innovative brands worldwide.

We are consumer experts

Dynamic Telesales &
Retention Expertise

We believe in our people

Industry-Leading
CX/CEM Suite

We believe in our people

Global & Secure
Infrastructure

We believe in our people

Immersive Training &
Employee Engagement Programs

We believe in our people

In-House Technology
Development and Investment

We are predictive, not reactive

Customer Acquisition & Success Technology Leveraging A.I. & Machine Learning

1

Million

new lines of business generated each year

2

Billion

lifetime revenue generated each year

63

Million

customer interactions every year

Canada

Canada

2010 Winston Park Drive, 2nd Floor, Oakville ON, L6H 6P5
Jamaica

Jamaica

Lot 8 & 9 Pines Plaza Braeton Parkway, Portmore, St Catherine, Jamaica, WI

Site Offices

  • Waterfront (site 1)
  • Courtleigh (site 2)
  • Portmore
Nicaragua

Nicaragua

Edificio INVERCASA Torre 3, Tercer Piso. Managua, Nicaragua
Pakistan

Pakistan

19th Floor, Centre Point Building, Plot# 66/3-2, Off Shaheed-e-Millat, Expressway, Karachi.
+92.111.874.874

Site Offices

  • Islamabad
  • Karachi I (IBEX Tower)
  • Karachi II (In-House)
  • Lahore I (TNB1)
  • Lahore II (TNB2)
Philippines

Philippines

8th Floor, Hanston Building, No.20 Emerald Avenue, Ortigas Centre, Pasig City
+63.2.667.1100

Site Offices

  • Davao
  • Manila I (Silver City)
  • Manila II (Shaw IT)
  • Manila III (Paranaque)
Senegal

Senegal

Immeuble TRG - Rue 3xB, Point E, Dakar, BP. 45595, Dakar Fann
+221.33.869.1660
UK

UK

2nd floor, Castlemead, Lower Castle Street, Bristol UK, BS1 3AG
+44.127.534.4344
United States

United States

1700 Pennsylvania Avenue NW, Suite 560, Washington DC 20006
+1.202.207.9477

Site Offices

  • Beckley, WV
  • Bend, OR
  • Charleston, WV
  • Elkins, WV
  • Hampton, VA
  • New Braunfels, TX
  • Pittsburgh, PA
  • San Antonio, TX
  • Spring Hill, TN

Locations

Our Sandbox

We operate globally and behave like a community. Here’s where we innovate and play.

Agents

12,974

Agents

Workstations

13,555

Workstations

Service Delivery Location

28

Service Delivery
Locations

Our wins

Our
Success

Success is only meaningful when it’s shared. Here’s how we’ve built success for our clients and our team.

45

Countries

We call home

1K

Customer smiles
per second

10

Million

Sales calls handled each year

20 +

Languages

63

Million

Customer interactions every year

#1

Pioneered

We pioneered the first VOC platform in the automotive industry

Offices
Worldwide

Offices in Canada, US, UK, Jamaica, Senegal, Pakistan & The Philippines

ISO

ISO 27001 Compliant

Leadership
Team

These guys have been through market booms, busts, disruptions, and sea changes. They’ve seen it all, come out on top, and they’ve never lost focus on what matters most: the people behind every brand, and the technologies that power us all.

Anthony Solazzo

Anthony Solazzo

CEO - ibex Health

Anthony P. Solazzo is the president of ibex Health, ibex’s digital insurance agency, selling products nationwide via online and offline channels. ibex Health was recently ranked by Inc. Magazine as the 113th fastest growing among all private companies nationwide and the 2nd fastest in the insurance sector.

Bob Dechant

Bob Dechant

CEO - ibex

As CEO of ibex Interactive, Bob heads up ibex’s enterprise-facing business which makes up over 80% of ibex’s overall revenues. Since joining ibex in 2015, Bob has been a thought leader in the company’s evolution to a provider of end-to-end CLX solutions, spearheaded the company's recent nearshore expansion and played a leading role in the Company’s leadership position as a CLX partner of choice for high growth technology companies. Prior to his role at ibex, Bob was the Chief Sales, Marketing and Client Services Officer at Qualfon, a rapidly growing global BPO provider with a particular focus on nearshore service delivery capabilities.

Bruce Dawson

Bruce Dawson

Chief Sales & Client Services Officer

Bruce has spent over 21 years in the BPO industry leading sales and client service efforts for companies with a large global footprint. He spearheads the ibex Business Development and Client Services teams and also uses his expertise to interface with existing clients for the company.

Carl O’Neil

Carl O’Neil

EVP Global Operations - ibex Holdings

Carl O’Neil is an Executive Officer of ibex Holdings, and has had responsibility for ibex Holdings' Global Operations since January 2018. Carl is responsible for leading the core administrative and operational activities that support offshore processes, and implementation management for the cross-functional teams in ibex's portfolio of companies, with the goal to drive operational efficiencies and enhance financial performance. Mr. O’Neil has extensive experience in global portfolio management and operations in North America, Central and South America, West Africa, India, Pakistan, as well as the Philippines. Prior to joining TRG, Mr. O’Neil was VP of Global Operations at JPMorgan Chase. Mr. O’Neil started his career at First USA and has held management positions in Operations, Marketing, Training and Performance Improvement, Process Effectiveness, Performance Management, and Vendor Management. Most recently he managed JPMorgan Chase’s Credit Card Services Global Acquisitions strategy at Chase’s corporate headquarters in Wilmington, DE. During this time Mr. O’Neil was responsible for expanding the global presence of Chase’s core business functions to global locations using a mix of captive and outsourced vendor locations.

Christy O’Connor

Christy O’Connor

General Counsel

Christy brings with her over 16 years in the in the BPO industry as well as a broad range of legal expertise. Her experience with the BPO industry included Chief Legal and Compliance Officer at Alorica, Deputy General Counsel at Stream Global Services/ Convergys as well as Deputy General Counsel for TeleTech (now ttec). She also served as Deputy General Counsel for LifeLock, Inc and was SVP of Securities and Regulatory Affairs for Cole Real Estate Investments.

David Afdahl

David Afdahl

Executive Vice President of Global Operations

David Afdahl is responsible for operations at all of our US, nearshore, Senegal and Philippines sites. A BPO veteran, he has been managing call centers for the last 22 years both domestically and globally. Dave brings his people first philosophy to ibex while keeping a strong focus on improving operations across all geographies.

Jason Tryfon

Jason Tryfon

CMO, President - ibex CX

Jason serves as Chief Marketing Officer for ibex and is also President of the company's CX division, ibex CX. Jason maintains responsibility for linking the company's global brand divisions, creating worldwide consumer awareness, and building long-term customer advocacy for the brand through all media. As President of ibex CX, Jason is responsible for the growth and overall sales, operations and marketing functions of the division globally. Prior to joining ibex, Jason has held numerous executive positions, including CEO and Founder of multiple private equity-backed ventures. Jason has been recognized as a nominee for Canada’s Top 40 under 40, has earned multiple Deloitte fastest growing companies awards, was awarded the prestigious best corporate culture award by Waterstone, and was a two-time Ernst & Young Entrepreneur of the year Finalist.

Jeff Cox

Jeff Cox

President - ibex Digital

Jeff Cox has over twenty years of wireless and cable sales and operations experience and has held executive positions in sales channel development and execution, on and off-line marketing programs and call center sales and operations for some of the world’s most recognized brands.

Jim Ferrato

Jim Ferrato

Chief Information Officer

A well-known industry professional, Jim brings more than 25 years experience in the information technology field to his role as Chief Information Officer at ibex. He has also served as the CIO at ACCENT Marketing, SVP and CIO at Protocol Global Solutions and VP worldwide services at Aspect Communications.

Julie Casteel

Julie Casteel

Chief Strategic Accounts Officer

Julie brings more than 25 years of successful sales and leadership experience within the BPO space. Most recently, she served as Executive Vice President of Global Sales and Marketing at Sitel, a $1.6B company where she was responsible for global revenue, client relationship management and marketing strategy. Julie has served on a number of industry boards, has been published in The Economist, The Wall Street Journal and various industry publications. She earned a BS degree in Biology from Texas A&M University.

Karl Gabel

Karl Gabel

Chief Financial Officer - ibex Holdings

Coming soon!

Michael Darwal

Michael Darwal

Chief Digital Officer

As CDO, Michael leads the execution of ibex’s digital marketing strategies for its performance and agency businesses globally. Prior to his role at ibex, Michael was the GM and VP at Ampush, a leading growth marketing and digital strategy company.

Mohammed Khaishgi

Mohammed Khaishgi

Chairman & Chief Executive Officer - ibex Holdings

Mohammed Khaishgi is the Chairman and CEO of ibex Holdings Limited, which is the corporate vehicle that owns the various ibex businesses. He is also a founding Partner of The Resource Group. Earlier, Mohammed was the Chief Operating Officer for TRG where he oversaw TRG's day-to-day operations, including management and oversight of its portfolio of direct holdings. Mohammed serves on the Boards of several companies including Afiniti.

Paul Inson

Paul Inson

Chief People Officer

Paul is a 25 year veteran in human resources/talent acquisition, spending the past 10 years in the BPO industry. He leads all human capital and talent management efforts for the Company, focusing most of his attention on the employee experience and making ibex an employer of choice across our various geos. In his spare time, he enjoys traveling the world with family and friends…and playing dad.

Ready to join?

Let's Talk

Want to learn more about how CLX can help your brand add more customers, keep more customers, and drive new revenue growth? Fill out the form to the right, and we’ll get back to you as soon as we can.

Office Locations

  • Canada
  • Jamaica
  • Nicaragua
  • Pakistan
  • Philippines
  • Senegal
  • United Kingdom
  • United States

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