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Press & Media

The Daily Hearld
July 2018

ibex to hire 300 workers

SPRING HILL — ibex call center is looking to hire 300 new employees Monday at its Spring Hill location at the Northfield Workforce Development & Conference center. The company will host a job fa...

The Gleaner
July 2018

Growth & Jobs | Kingston Rising: BPO Investments Flock To Jamaica’s Capital

Jamaica's Second City Montego Bay in St James has been known as the centre of the island's Business Process Outsourcing (BPO) industry for the last 10 years. Kingston, the country's capital, how...

The Gleaner
June 2018

ICT, Knowledge Services generated majority of jobs last year

The Information Communication Technology (ICT)/Knowledge Services sector accounted for approximately 58 per cent of jobs created during the last financial year, according to minister without portfo...

Spring Hill
June 2018

ibex in Spring Hill looking to fill 100 positions over summer

ibex in Spring Hill is looking to fill 100 positions this summer, and is now accepting applications. ibex is a business process outsourcing company that works on behalf of other companies and ha...

Denver Channel
May 2018

Castle Rock is looking for ways to bring tech companies to town

CASTLE ROCK, Colo. — As Castle Rock continues to grow and expand, it’s working on attracting new businesses to the area. A major focus has been on tech companies, particularly start-ups. That’s ...

May 2018

In Search of a Golden Age for the Customer Journey

Give me a lever long enough, and a place to stand, and I will move the world. - Archimedes Earlier this month in Athens, I spoke at a conference that reminded me how the Customer Experience (CX)...

May 2018

Nicaragua is Fertile Ground for BPO Leadership Development

As BPO in Nicaragua has developed, the young veterans of the industry are now emerging as the new executive leaders, pioneering innovative ways to create even more management talent. Since the ...

GMA News Online
April 2018

ibex employs GCash to pay salaries

Business process outsourcing firm ibex has teamed up with Globe Telecom Inc.’s GCash for real-time disbursements of employees’ salaries. The partnership allows ibex pay the salaries, incentives,...

Finance TnT

CEO Bob Dechant Explains Why ibex Interactive Is Betting Big on the Caribbean

More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines,...

Inter Mountain
April 2018

Congressman visits ibex site

ELKINS — U.S. Congressman Alex Mooney, R-W.Va., recently visited with employees of ibex and took a tour of the center in Elkins. “I voted for the tax cut bill last year, and my goal for that was...

Business Wire
March 2018

Frost & Sullivan Awards ibex the Growth Excellence Leadership Award

ibex recognized for leadership excellence in Central America and the Caribbean in the contact center outsourcing services industry WASHINGTON--(BUSINESS WIRE)--ibex, a leading contact center s...

Pakistan Observer
February 2018

Digital Marketing ibex, Jubilee Insurance sign agreement

Digital Marketing, Jubilee Insurance and ibex has (A-TRG company) has signed agreement. According to details DM, Jubilee General Insurance will provide services and facilities to Digital Marketing ...

Nearshore Americas
January 2018

By Launching “CLX”, ibex Aims to be a Different Kind of BPO

Coined by ibex leaders, the "Customer Lifecycle Experience" is built around a new focus on digital marketing, AI, analytics, and deeper customer acquisition and engagement. The era of the ‘expe...

The Gleaner
January 2018

Growth & Jobs | BPO Company ibex aims to create 5,000 jobs in Jamaica

Chief Executive Officer (CEO) of ibex Bob Dechant announced that the company was still committed to its goal of creating 5,000 jobs in Jamaica. Dechant made the comments at the launch of ibex's Car...

Nearshore Americas
December 2017

ibex Unveils New Caribbean Headquarters in Kingston, Jamaica

ibex is leasing three floors in the Digicel building and is already employing over 600 people. US BPO provider ibex has established its Caribbean and Central American headquarters in the Jamaic...

The Gleaner
December 2017

ibex investing $189 m to expand BPO space in Portmore

ibex said it is investing US$1.5 million, about J$189.3 million, to retrofit space formerly occupied by Empire Supermarket in Portmore, St Catherine, to expand its business process outsourcing (BPO...

The Gleaner
November 2017

Growth & Jobs | Demystifying BPO – JAMPRO hosts career fair to educate young people on industry

As one of Jamaica's newer non-traditional sectors, the business process outsourcing (BPO) industry has grown at a staggering rate, but is also clouded in mystery leading to misunderstanding, and, i...

The Gleaner
October 2017

Growth & Jobs | BPO more than phone calls! – JAMPRO and BPIAJ say BPO industry offers diverse range of jobs

Jamaica's Business process outsourcing (BPO) industry has long been described as the call centre sector that offers basic customer service, but investment and trade promotions agency JAMPRO and the...

October 2017

BPO workers bet on ‘human touch’ to ride automation wave

MANILA - Business process outsourcing workers said they were betting on the "human touch" to keep their jobs, as the industry looks towards artificial intelligence. The industry that employs rou...

The Star
September 2017

GSAT students grateful for free textbooks

Sixth grade students at the Braeton Primary School in St Catherine were all smiles last Friday as they were presented with a full complement of the recommended textbooks to prepare for their Grade ...

Nearshore Americas
September 2017

The Nearshore English Evolution: Nicaragua Population Under-Resourced yet Highly Motivated

The people of Nicaragua understand the growing need for English skills as a means to find well-paying jobs, but the government has more work to do for the BPO industry. Like many residents of t...

Nearshoore Americas
September 2017

CX Jamaica: An Insider’s View on What Drives One of Nearshore’s Hottest Markets

Nearshore Americas is hosting CX Jamaica, a unique trade mission for US clients on October 18-21. Contact us now to secure your spot on this exclusive tour. Nearshore Americas is conducting a s...

Jamaica Observer
August 2017

600 new jobs coming as ibex. expands Portmore operations

Business process outsourcing company ibex Jamaica is expanding its business operation in Portmore Pines Plaza, St Catherine, by some 30,000 square feet as it seeks to fulfil its commitment of 5,000...

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